Terms of Service

1. The agreement

These terms are a contract between you and NUTPOS LIMITED (“Tanvo”, “we”). By creating an account, buying credits, or using the site or the API you accept them. If you use Tanvo on behalf of a company, you confirm you may bind it.

We may update these terms. Material changes are announced on the site or by email at least 14 days before they take effect; continued use after that date is acceptance.

2. The service

Tanvo generates images and video from text and from files you upload, using third-party AI models that we access through their providers. Results are produced by automated systems: they can be inaccurate, unexpected or similar to other people’s results, and we do not promise any particular outcome.

Model availability, prices and features change over time. We show the credit cost of a run before you start it; the price you were shown is the price you pay.

3. Accounts

You must be at least 18, or the age of majority where you live. One person, one account; keep your sign-in and API keys private and tell us at support@tanvo.ai if you think they were used without permission. You are responsible for everything done with your account and keys.

We may suspend or close accounts that break these terms, abuse free allowances, or create risk for other users or for us.

4. Credits, plans and payment

Generation is paid for in credits. Credits come from a subscription (granted monthly, valid about a month), from one-time packs (which do not expire), and from promotions such as sign-up, check-in and referral bonuses (which we may limit or withdraw to prevent abuse). Credits have no cash value and cannot be transferred or exchanged for money, except as described in the refund policy.

A run that fails for a technical reason is refunded to your balance automatically. A run that completes is charged even if you do not like the result. Subscriptions renew automatically until you cancel in Settings → Billing; cancellation stops the next charge and your plan runs to the end of the paid period. Payments are processed by Stripe. Purchases may be sold through Link, Stripe’s merchant-of-record service, which then calculates and collects any sales tax, VAT or GST, sends your receipts and invoices, and can help with payment questions. Listed prices include any such tax. We never see or store your card number.

5. Your content and your results

What you upload stays yours. You give us the rights needed to store it, show it back to you, and send it to the model providers to generate your results. You must own or have permission for anything you upload, including the likeness of any real person in it.

What you generate is yours to use, including commercially, to the extent the law allows. Where we hold rights in generated output we assign them to you when the run completes on a paid plan or paid credits; output from free runs is licensed to you for personal, non-commercial use and may carry a watermark. Models may produce similar output for similar prompts, so we cannot promise exclusivity. You are responsible for how you use results, including for compliance with laws on likeness, trademarks, and disclosure of AI-generated media.

We may use results you mark as public, and anonymised prompts, to show examples and improve the service. We do not use your private results to train models.

6. Acceptable use

Do not use Tanvo to create or spread:

• sexual content, including any sexual content involving minors (we report this), or nudity in a sexual context;
• content that depicts a real person without their consent in a way that is sexual, deceptive, defamatory or harassing, including deepfakes of public figures presented as real;
• hateful, violent-extremist or terrorist content, or threats and harassment;
• material that infringes copyright or trademarks, or that is illegal where you or we are located;
• deceptive media intended to mislead (fake news, fraud, impersonation), or political content presented as real footage;
• anything that attempts to bypass our moderation, rate limits, free allowances or the providers’ own policies.

Prompts and uploads are checked by automated moderation before a run starts; blocked requests are not charged. We may review flagged content, remove it, and suspend accounts. Automated or bulk use is allowed only through the API with your own key and within the published rate limits.

7. API and developer tools

API keys are issued to your account and are subject to these terms, the published rate limits, and the same content rules. You may build products on the API; you may not resell raw access, scrape the service, or present our output as your own model. We may change the API with notice and may revoke keys that are abused.

8. Third-party services

Your prompts and uploads are processed by model providers (currently WaveSpeed and the model vendors it hosts), payments by Stripe, sign-in by Google, and files are stored on Cloudflare R2. Each has its own terms. We choose providers that commit not to train on customer data, but we do not control them.

9. No warranty; limitation of liability

The service is provided “as is”. We do not warrant that it will be uninterrupted, error-free or that results will be fit for any purpose. To the fullest extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect, incidental or consequential losses. Nothing here limits liability that cannot be limited by law, including for fraud or for consumer rights that apply where you live.

10. Ending the agreement

You can stop using Tanvo and delete your account at any time by writing to support@tanvo.ai; unused subscription time and purchased credits are handled under the refund policy. We may end the agreement for breach as described in section 3. Sections 5, 9 and 11 survive.

11. Governing law and contact

These terms are governed by the law of the Hong Kong Special Administrative Region, without affecting mandatory consumer protections where you live. Disputes go first to support@tanvo.ai; we aim to answer within 5 business days. NUTPOS LIMITED, Rm 725, 7/F, Liven House, 61-63 King Yip Street, Kwun Tong, Kowloon, Hong Kong.